VICIdial integration with Vtiger CRM

Integrate Vtiger with VICIdial Gateway to manage your customer engagements.

Integrating VICIdial with a CRM system can make lead management accurate with a predictive dialer and call recording.

VICIdial is a widely used open-source contact center solution that facilitates users to manage outgoing and incoming calls in an organized manner, along with emails, chat, and routing.

Features:

• Click-to-dial functionality right from a lead or contact record in the CRM.
• Tracks all customer calls within the CRM.
• Log of all calls.
• Quickly generate leads from inquiry calls.
• Create deals while interacting with customers.
• Records inbound and outbound calls.

Benefits:

• Helps your sales and support representatives in day-to-day work with the calls module within the CRM.
• Increases agent productivity with one-click dialing.
• Never miss out on information with call history.
• Helps in fine-tuning the sales strategies.

Available in these editions: