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Sales & Help Desk Analytics & Insights

Keep your finger on the pulse of your sales and support teams with Vtiger's insights. The sales and support insights highlight key metrics such as teams' activities, performance, deals, backlogs, violated and escalated cases, SLA performance, etc.

vtiger crm insights
 

Sales insights and analytics

Visualize the health of your sales pipeline

The highest level measure of your organization's health is the values of your sales pipeline and wins at any time. The pipeline value chart shows you growth and contraction in these values over time. See an interesting trend? Use the tabular data below each chart to trace its source to a sales person, sales stage, or other source.

sales pipeline health
 

Support insights and analytics

Stay updated on SLA Performance and Customer Satisfaction survey

Get information about the SLA fulfillment rate and customer response on the satisfaction survey. Ascertain customer satisfaction levels with the help of survey responses.

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