Increase team productivity by advanced call management in the CRM with Ozontel and Vtiger integration.
Ozonetel is a cloud telephony solution provider which enables businesses to communicate via voice and other channels.
Features
- Click-to-call right from a contact record.
- Make and receive calls from the CRM.
- Screen popup for incoming calls.
- Record and monitor the call conversations.
- Add call notes during or after the call and access them from the phone call records when needed.
- Record customer sentiment after the call by rating the customer's experience after the call.
- Route calls to the agents based on their skills.
- Create dedicated campaigns for different outbound and inbound calls.
- Create and run multiple campaigns simultaneously.
- Block the selected numbers in inbound or outbound calls.
Benefits
- Access ready-made call solution from the CRM dashboard.
- Easy calling of any contact.
- Stay organized, and don't miss the customer calls.
- View the relevant contact information for every call.
- Achieve best results with multiple campaigns.
Available in these editions:
