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Intelligent Inconsistency

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Last Updated: January 2, 2007

Posted: January 2, 2007

This is something new for me. I always thought that one needs to be consistent. I wonder if users face the same issue with vtiger too.

Do let me know if you find something that is unnecessary please.

 

Consistency is not necessary. For years, students of ui and ux have been taught that consistency in the interface is one of the cardinal rules of interface design. Perhaps that holds in software, but on the Web, it’s just not true. What matters on the Web is whether, on each individual page, the user can quickly and easily advance the next step in the process.

At Creative Good, we call it “intelligent inconsistency”: making sure that each page in the process gives users exactly what they need at that point in the process. Adding superfluous nav elements, just because they’re consistent with the rest of the site, is just silly.

– Mark Hurst, founder of Creative Good and creator of Goovite.com