Today, we had a training session about the customer portal and we got to know a lot many feedbacks. It is really so consistently amazing that sitting inside the glass box we do not really see the issues that the customer has.
I am asking my team to have it fixed for the coming patch release itself so that we can have some instant response on that front. This will also bolster faith in what we do. We are trying to get into a process wherein all the feedbacks are channeled back into the product. It is not that the feedbacks were not being considered but now that the trac and the wiki are being used properly, I think it only makes sense to standardize the policy in words.
