{"id":752,"date":"2009-11-20T12:20:34","date_gmt":"2009-11-20T20:20:34","guid":{"rendered":"http:\/\/www.vtiger.com\/blogs\/2009\/11\/20\/ttupdateprogress-quick-note-for-a-trouble-ticket\/"},"modified":"2009-11-20T12:20:34","modified_gmt":"2009-11-20T20:20:34","slug":"ttupdateprogress-quick-note-for-a-trouble-ticket","status":"publish","type":"post","link":"https:\/\/two.vtiger.com\/blog\/archives\/ttupdateprogress-quick-note-for-a-trouble-ticket\/","title":{"rendered":"TTUpdateProgress &#8211; Quick note for a Trouble Ticket"},"content":{"rendered":"<p>Having the ability to add a quick update on trouble ticket was a need our support team were looking for. They also wanted this note to be made available for internal team and not have it displayed on the customer portal.<\/p>\n<p>Well, it was an interesting problem for us to solve. While analyzing for the solution we thought taking advantage of Ticket History section. A quick link (Update Progress) was provided on the DetailView to take the note and on save it was added to the Ticket History section.<\/p>\n<p><a href='https:\/\/vtiger.com\/blog\/wp-content\/uploads\/2009\/11\/updateprogressinaction510.png' title='updateprogressinaction510.png'><img src='https:\/\/vtiger.com\/blog\/wp-content\/uploads\/2009\/11\/updateprogressinaction510.png' alt='updateprogressinaction510.png' width='515px'\/><\/a><\/p>\n<p>You can find the extension on the marketplace: <a href=\"http:\/\/www.vtiger.com\/\/index.php?option=com_content&#038;task=view&#038;id=237&#038;Itemid=183\"><strong>TTProgressUpdate for vtiger CRM 5.1.0<\/strong><\/a><\/p>\n<p>Now this quick note is serving as a knowledge-base on each of the ticket!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Having the ability to add a quick update on trouble ticket was a need our support team were looking for. They also wanted this note to be made available for internal team and not have it displayed on the customer portal. Well, it was an interesting problem for us to solve. While analyzing for the&hellip;&nbsp;<a href=\"https:\/\/two.vtiger.com\/blog\/archives\/ttupdateprogress-quick-note-for-a-trouble-ticket\/\" class=\"\" rel=\"bookmark\">.<span class=\"screen-reader-text\">TTUpdateProgress &#8211; Quick note for a Trouble Ticket<\/span><\/a><\/p>\n","protected":false},"author":18,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_eb_attr":"","neve_meta_sidebar":"","neve_meta_container":"","neve_meta_enable_content_width":"","neve_meta_content_width":0,"neve_meta_title_alignment":"","neve_meta_author_avatar":"","neve_post_elements_order":"","neve_meta_disable_header":"","neve_meta_disable_footer":"","neve_meta_disable_title":"","neve_meta_reading_time":"","_themeisle_gutenberg_block_has_review":false,"_ti_tpc_template_sync":false,"_ti_tpc_template_id":"","footnotes":""},"categories":[3],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>TTUpdateProgress - Quick note for a Trouble Ticket - Vtiger CRM Blog - Latest CRM Topics, Tips, Insights and Updates<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/two.vtiger.com\/blog\/ttupdateprogress-quick-note-for-a-trouble-ticket\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"TTUpdateProgress - Quick note for a Trouble Ticket - Vtiger CRM Blog - Latest CRM Topics, Tips, Insights and Updates\" \/>\n<meta property=\"og:description\" content=\"Having the ability to add a quick update on trouble ticket was a need our support team were looking for. 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While analyzing for the&hellip;&nbsp;.TTUpdateProgress &#8211; Quick note for a Trouble Ticket\" \/>\n<meta property=\"og:url\" content=\"https:\/\/two.vtiger.com\/blog\/ttupdateprogress-quick-note-for-a-trouble-ticket\/\" \/>\n<meta property=\"og:site_name\" content=\"Vtiger CRM Blog - Latest CRM Topics, Tips, Insights and Updates\" \/>\n<meta property=\"og:image\" content=\"https:\/\/vtiger.com\/blog\/wp-content\/uploads\/2009\/11\/updateprogressinaction510.png\" \/>\n<meta name=\"author\" content=\"Prasad\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"TTUpdateProgress - Quick note for a Trouble Ticket - Vtiger CRM Blog - Latest CRM Topics, Tips, Insights and Updates","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/two.vtiger.com\/blog\/ttupdateprogress-quick-note-for-a-trouble-ticket\/","og_locale":"en_US","og_type":"article","og_title":"TTUpdateProgress - Quick note for a Trouble Ticket - Vtiger CRM Blog - Latest CRM Topics, Tips, Insights and Updates","og_description":"Having the ability to add a quick update on trouble ticket was a need our support team were looking for. 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