{"id":215,"date":"2006-11-08T20:33:08","date_gmt":"2006-11-09T04:33:08","guid":{"rendered":"http:\/\/www.vtiger.com\/blogs\/2006\/11\/08\/setting-expectations-right\/"},"modified":"2006-11-08T20:33:08","modified_gmt":"2006-11-09T04:33:08","slug":"setting-expectations-right","status":"publish","type":"post","link":"https:\/\/two.vtiger.com\/blog\/archives\/setting-expectations-right\/","title":{"rendered":"Setting Expectations Right"},"content":{"rendered":"<p><span class=\"gen\">Dear All,<br \/>\n<span style=\"font-weight: bold\">This is for setting the expectations straight about the forum post responses.<\/span><br \/>\n<span style=\"text-decoration: underline\"><span style=\"font-weight: bold\"><br \/>\nLet me start by tipping my hat to those community members who take off quite a load off our shoulders by answering some of the support, by contributing fixes and features to the product,trac-movement etc.<\/span><\/span><\/p>\n<p><span style=\"font-style: italic\"><br \/>\nNow, permit me to provide some statistics.<\/span><\/p>\n<p>On an average we get somewhere near 120 interactions\/day in the forums. Plus we get close to 20 calls\/day.<br \/>\nThe following actions are triggered as a result of these :-<br \/>\n<\/span><\/p>\n<div align=\"left\">\n<ul>\n<li><span class=\"gen\">\n<ul>categorization as bug\/feature and trac movement<\/ul>\n<p><\/span><\/li>\n<li><span class=\"gen\">\n<ul>documentation<\/ul>\n<p><\/span><\/li>\n<li><span class=\"gen\">\n<ul>responses given to the queries etc.<\/ul>\n<p><\/span><\/li>\n<\/ul>\n<\/div>\n<p><span class=\"gen\"><br \/>\nBy any means, analyzing these posts is in itself a humongous task and takes up most of the time. Apart from this, we have our normal bug-fixing schedule as well to attend to.<\/p>\n<p>Of late, it pains me to know that some of the community members feel frustrated at the lack of response to queries in the forum or to the tardy manner of responding to the posts in the forum.<\/p>\n<p>Do you really think that it is possible to answer these number of queries from those who have not bought the support package AND do the development plus attend to the other paid-customer requests, etc? Then how will vtiger earn revenue and continue to provide a world-class product and service?<\/p>\n<p>If you want to have time-bound and certain responses to your queries, do subscribe to the support package. THAT is a sure-shot way of getting your queries answered. This will be mutually beneficial, we get revenue and you get your queries resolved. <strong>Please think WIN-WIN.<br \/>\n<\/strong><br \/>\nI hope this puts things in perspective and provides a very clear idea of the expectations.<\/p>\n<p><span style=\"font-weight: bold\">The phone support too is available ONLY for the paid customers. <\/span><\/p>\n<p><span style=\"text-decoration: underline\">Kindly do not expect free, dedicated and time-bound support as it is unfair to ask for. <strong>Please think WIN-WIN.<\/strong> Let us grow together.<br \/>\n<\/span><br \/>\nThose who have not bought the support package are requested to post their issues in the forum\/mailing-list. Please note, the vtiger team does not guarantee a time-bound response on these.<br \/>\n<\/span><\/p>\n<p>Contribute fixes so that we can together make the product more stable. This is one way of achieving the goal of having a better product. <strong>Think WIN-WIN.\u00a0<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Dear All, This is for setting the expectations straight about the forum post responses. Let me start by tipping my hat to those community members who take off quite a load off our shoulders by answering some of the support, by contributing fixes and features to the product,trac-movement etc. Now, permit me to provide some&hellip;&nbsp;<a href=\"https:\/\/two.vtiger.com\/blog\/archives\/setting-expectations-right\/\" class=\"\" rel=\"bookmark\">.<span class=\"screen-reader-text\">Setting Expectations Right<\/span><\/a><\/p>\n","protected":false},"author":4,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_eb_attr":"","neve_meta_sidebar":"","neve_meta_container":"","neve_meta_enable_content_width":"","neve_meta_content_width":0,"neve_meta_title_alignment":"","neve_meta_author_avatar":"","neve_post_elements_order":"","neve_meta_disable_header":"","neve_meta_disable_footer":"","neve_meta_disable_title":"","neve_meta_reading_time":"","_themeisle_gutenberg_block_has_review":false,"_ti_tpc_template_sync":false,"_ti_tpc_template_id":"","footnotes":""},"categories":[3],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Setting Expectations Right - Vtiger CRM Blog - Latest CRM Topics, Tips, Insights and Updates<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/two.vtiger.com\/blog\/setting-expectations-right\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Setting Expectations Right - Vtiger CRM Blog - Latest CRM Topics, Tips, Insights and Updates\" \/>\n<meta property=\"og:description\" content=\"Dear All, This is for setting the expectations straight about the forum post responses. Let me start by tipping my hat to those community members who take off quite a load off our shoulders by answering some of the support, by contributing fixes and features to the product,trac-movement etc. Now, permit me to provide some&hellip;&nbsp;.Setting Expectations Right\" \/>\n<meta property=\"og:url\" content=\"https:\/\/two.vtiger.com\/blog\/setting-expectations-right\/\" \/>\n<meta property=\"og:site_name\" content=\"Vtiger CRM Blog - Latest CRM Topics, Tips, Insights and Updates\" \/>\n<meta property=\"og:image\" content=\"https:\/\/two.vtiger.com\/blog\/wp-content\/uploads\/2023\/02\/vtiger-logo-only.png\" \/>\n\t<meta property=\"og:image:width\" content=\"490\" \/>\n\t<meta property=\"og:image:height\" content=\"399\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Richie\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Setting Expectations Right - Vtiger CRM Blog - Latest CRM Topics, Tips, Insights and Updates","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/two.vtiger.com\/blog\/setting-expectations-right\/","og_locale":"en_US","og_type":"article","og_title":"Setting Expectations Right - Vtiger CRM Blog - Latest CRM Topics, Tips, Insights and Updates","og_description":"Dear All, This is for setting the expectations straight about the forum post responses. Let me start by tipping my hat to those community members who take off quite a load off our shoulders by answering some of the support, by contributing fixes and features to the product,trac-movement etc. Now, permit me to provide some&hellip;&nbsp;.Setting Expectations Right","og_url":"https:\/\/two.vtiger.com\/blog\/setting-expectations-right\/","og_site_name":"Vtiger CRM Blog - Latest CRM Topics, Tips, Insights and Updates","og_image":[{"width":490,"height":399,"url":"https:\/\/two.vtiger.com\/blog\/wp-content\/uploads\/2023\/02\/vtiger-logo-only.png","type":"image\/png"}],"author":"Richie","twitter_card":"summary_large_image","schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/two.vtiger.com\/blog\/setting-expectations-right\/#article","isPartOf":{"@id":"https:\/\/two.vtiger.com\/blog\/setting-expectations-right\/"},"author":{"name":"Richie","@id":"https:\/\/two.vtiger.com\/blog\/#\/schema\/person\/031648a4204daa64c3382207b7729a60"},"headline":"Setting Expectations Right","dateModified":"2006-11-09T04:33:08+00:00","mainEntityOfPage":{"@id":"https:\/\/two.vtiger.com\/blog\/setting-expectations-right\/"},"wordCount":378,"commentCount":0,"publisher":{"@id":"https:\/\/two.vtiger.com\/blog\/#organization"},"articleSection":["All"],"inLanguage":"en-US","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/two.vtiger.com\/blog\/setting-expectations-right\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/two.vtiger.com\/blog\/setting-expectations-right\/","url":"https:\/\/two.vtiger.com\/blog\/setting-expectations-right\/","name":"Setting Expectations Right - 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