Guarantee timely customer support with cases with SLAs
When your customers come knocking, it’s your customer service team’s responsibility, as your first line of defense, to answer the… .Guarantee timely customer support with cases with SLAs
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Four key elements of a great customer service experience
We all hate poor customer service. Whether we’re on the phone, conversing via email, in chat, or through some other… .Four key elements of a great customer service experience
Customer retention: one strategy to double your profits
Acquiring new customers remains the top marketing objective for more than 60% of B2B businesses in 2015. Meanwhile, customer retention… .Customer retention: one strategy to double your profits
Synchronize Contacts, Emails, and Calendars Between Office 365 and Vtiger CRM
Synchronize contacts, emails, and calendar events between Office 365 and Vtiger CRM Your sales reps love working in Office 365.… .Synchronize Contacts, Emails, and Calendars Between Office 365 and Vtiger CRM
The Vtiger Customer Portal: For Better Customer Service and Stronger Customer Relationships
Customers can create tickets, add requested documents, and track progress through the customer portal Standards for customer service have never… .The Vtiger Customer Portal: For Better Customer Service and Stronger Customer Relationships
Mailroom: Create or Update CRM Records, and Attach Emails With a BCC or Forward to Vtiger
You receive an email from an upset customer. It’s his lunch time, so understandably he’s a bit hangry and wants… .Mailroom: Create or Update CRM Records, and Attach Emails With a BCC or Forward to Vtiger
Get Social with Vtiger: Spot New Opportunities, Better Serve Existing Customers, and Provide Social Customer Service
“Thank you for holding. Your call is important to us. Please continue to hold and the next available agent will… .Get Social with Vtiger: Spot New Opportunities, Better Serve Existing Customers, and Provide Social Customer Service
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