Hi all,
Some of our community friends are facing issues in customerportal. Most of them could not login into customerportal even their login details are correct.
There are several reasons for this problem.
1. vtiger and customerportal version mismatch
2. vtiger installed system cannot be accessible by the customerportal
3. Some errors in SOAP syntax, methods, etc.,
1. when we install customerportal we have to sync with the vtiger version ie., the vtiger and customerportal versions should be same. Because when we make a new vtiger release we will release customerportal which may contain changes in SOAP methods. so if we use different versions then we may face some problems.
2. we are also faced this type of issue ie., vtiger installed system cannot be accessible by the customerportal. Because the vtiger installed in a server which has allowed acces to only some specified ip addresses. so when we try to connect to vtiger from customerportal which is in another server (which is not mentioned in the allowed ip addresses) we could not login into the customerportal. so the vtiger system is allowed to connect from the customerportal.
when we try to connect to the vtiger system through the SOAP service they are using socket connections. if the vtiger server is not allowed to access from customerportal then this connection will not be established and we cannot login into the customerportal.
3. Some errors in SOAP syntax or methods
This may be differ based on the setup.
Please refer to the following changeset
[link removed]
to enable the debug informations. (you can make this change manually or get the latest source from svn) so that we can find out the error thrown when we try to login.
Also some of our users are facing some issues and i will update if i found any informations regarding this.
Based on the comunity experience only we can find the error and the solution too. Because getting all the setups here and reproduce the all possible errors is not possible. so if you have any issues related to these SOAP methods please let us know. we will look for the solution.
Thanks & Regards
Mickie
